Privacy Policy

Get HVAC Pad ("we," "us," "the app") is a job-tracking, invoicing, and e-signature tool for HVAC technicians and small HVAC businesses, run by Waqas as an independent, founder-operated product, not a large company with a dedicated legal team, but we take the data you and your customers trust us with seriously.

This policy explains what we collect, why, who we share it with, and what control you have over it. It covers both this marketing website (gethvacpad.com) and the Get HVAC Pad app itself.

Account information: your name, business name, email, phone number, and (optionally) a business logo, when you sign up or use Settings in the app.

Customer records you enter: names, phone numbers, and addresses of your own customers, which you add to run your business. This data belongs to you: we're processing it on your behalf, not collecting it for our own purposes.

Job data: job descriptions, pricing, photos you take of the work, and e-signatures collected from your customers to approve or complete a job.

Billing information: subscription payments are handled entirely by Lemon Squeezy, our payment processor and merchant of record. We never see or store your card details. Lemon Squeezy has its own privacy policy governing that data.

Usage data: basic analytics (pages viewed, features used, general device/browser info) via PostHog, so we can see what's working and what's confusing, fix bugs, and make product decisions.

If you use "Email me my invoice" on our free invoice template, we collect the email address you type, the language you chose and your business name if you entered one. We use them to send the PDF to you, only to that address, and to limit how many invoices one person can send each day. We never store the invoice itself.

We only send you tips about running your HVAC business if you tick "Send me occasional tips" (it is unticked by default). Every tips email has an unsubscribe link, and you can also reply to any email or write to waqas@gethvacpad.com to be removed.

En español: si usas "Mándame mi factura por correo" en la plantilla gratis, guardamos tu correo, el idioma y el nombre de tu negocio si lo escribiste, solo para mandarte el PDF a ti y limitar los envíos por día. Nunca guardamos la factura. Solo te mandamos consejos si marcas la casilla (viene sin marcar), y cada correo tiene un enlace para cancelar la suscripción.

To run the app (store and sync your jobs/customers/photos/signatures across your devices), to bill your subscription, to send you account-related emails (password resets, trial reminders, receipts), to respond when you contact support, and to understand how the app is actually used so we can improve it. We do not sell your data or your customers' data to anyone, for any reason.

We rely on a small number of trusted infrastructure providers to run the app, rather than building everything ourselves:

• Supabase: hosts our database, authentication, and file storage (photos, logos).
• Lemon Squeezy: processes subscription payments and acts as merchant of record.
• PostHog: product analytics.
• Microsoft Clarity: website usage analytics.
• Resend: delivers transactional emails (invites, password resets, notifications).
• Cloudflare: hosts this website and the app itself.

Each of these providers only receives the data necessary to perform their specific function, and each has its own privacy policy governing how they handle it.

Your data is stored on Supabase's infrastructure with row-level security, meaning your account's data is only accessible to your own account: no other customer can see it, and access is enforced at the database level, not just in the app's interface. Photos and signatures are stored in a private file bucket, not publicly accessible without a signed, time-limited link. No system is perfectly secure, but we design for the principle that your customers' data is yours alone to see.

You can export every customer and job record to PDF or Excel at any time from Settings: including after you cancel your subscription. If you want your data permanently deleted rather than exported, email waqas@gethvacpad.com and we'll take care of it. You can cancel your subscription yourself, at any time, with no call required.

This website and the app use PostHog for basic analytics (page views, feature usage) to understand how the product is used. The website also keeps a simple anonymous visit count (the page you're on, how long it stays open, the site that linked you here, and an approximate region from your connection) using a random per-tab ID, no cookies, kept for 30 days. We don't use third-party advertising trackers or sell browsing data.

This website (not the app, and not contractor pages) also uses Microsoft Clarity to see how visitors use the pages: clicks, scrolling and where people get stuck. Clarity uses its own cookies for this. Anything typed into a form is masked and never recorded. See Microsoft's privacy statement.

Get HVAC Pad is a business tool for HVAC professionals and is not directed at, or knowingly used to collect information from, children under 13.

If this policy changes in a meaningful way, we'll update the date at the top of this page. Continued use of the app after a change means you accept the updated policy.

Questions about your data or this policy? Email waqas@gethvacpad.com. You'll be talking directly to the person who built the app, not a support queue.